Mini Feeds
UPA conference I made it to Denver this morning (6th airport in the last 5 days) and am looking forward to the UPA conference.
First, I will be learning more about World Usability Day 2006 - November 14th - check out the new website for it. For those of you in northwest Ohio - start thinking about what you want to do for World Usability Day this year. Last year I was in San Francisco - this year I will be home and looking for help to organize something locally.
Second, I will get to hang out with more IBMers - lunch on Wednesday if nothing else. Often the easiest way to find out what my colleagues are doing is to spot them "on the outside". IBM is too big.
Of course, I will also be attending a few days of the conference. My two must-sees: interaction design / agile and the panel on the state of web site usability (I was on a MIUPA / local version of this panel a few years ago). Other sessions: too hard to decide.
Finally, look for me up on stage. I get 15 seconds of "fame" this time, which will be related to something I am very proud of: serving my profession. 故事就是人类的经验 通过讲故事进行可用性研究是UPA2006年会议的主题,这一主题经过了多角度的考量。与会者研究了故事是怎样融入我们的工作并贯穿于整个的以用户为中心的设计进程中的。
Flamenco goes open source Yee-ha! Flamenco, the leading faceted browsing research platform, has officially gone open source. See also: Flamenco section at SourceForge.
I was lucky enough to get a preview copy of the code to test out a few months ago. It was easy to install and within a few hours I had learned just enough Python to make changes. I plan on using it for some of my personal sites - perhaps reviving Usable Web on Flamenco, if I ever get the time. Some Cell Phone Owners Spurn Gadgetry The article by David Twiddy, AP Business Writer, about cell phone simplicity is getting good distribution (Google search on "Some Cell Phone Owners Spurn Gadgetry").
I did not notice the article until I was reading my Sunday morning paper. The bagels taste better when you are reading things like:
If you bring somebody in and they have problems, it's not because they're dumb, but we were dumb with the design.
We believe there's a strong correlation between our standard of success and how usable the products are.
I am sure most of you reading this found the article long before I waited a week for my local paper to publish it. WebWord covered this article already and there are a few more blog entries about the article and usability. The good, the bad and the irrelevant With a name like The good, the bad and the irrelevant, how could you not want to attend this conference?
"The user and the future of information and communications technology," September 3-5, Helsinki. Organized by COST Action 269.
The goal is to bring together technology developers, designers, policy makers, social scientists (and others) to talk about a human-centric point of view to technology.
The programme lists topics such as diversity, design for communities, democracy, users as designers, and usability studies.
Chinese Banks Homepage Usability Research Report The homepages of three leading Chinese retail banks are assessed for their usability.
Innovation and user experience Jared's article Innovation is the new black struck home for me. Not just because he quotes IBMer Eric Tsou from the @issue conference, but because "innovation" has quickly permeated many things within IBM.
For me personally, I have worked on The Innovation Value and won an "Innovation clients can feel" award for a different project. If you have been watching ibm.com, you will notice a lot on innovation. I cannot count all of the messages tied to innovation any more.
I'd say "Innovation is the new blue". (^:
My first glimpse into the business world's obsession with innovation was last year's International Workshop on Accelerated Radical Innovation. There I started to pick up the innovation lingo and, like Jared, saw how important experience design was going to be. None of this user experience work is new, it is just becoming a lot more valuable. If this is because CEO's are obsessed with innovation, then I am quite happy to share my background and experience to help them innovate.
Innovation: "It's the user experience, stupid". Blue Collar Computing Leave it to Ohio to apply the term "Blue Collar" to information technology. The Ohio Supercomputer Center has a program called Blue Collar Computing. Some quotes about it:
The complexity of current HPC [High Performance Computing] hardware and software creates a substantial "barrier to entry" for both scientists and engineers. Without proper HPC tools many of our modern research problems range from extremely difficult to impossible to solve. In short, we are losing opportunities for innovation due to an incomplete national HPC infrastructure.
The most formidable barrier of HPC adoption is the lack of simple and cost-effective tools available for use. Just as the graphical user interface (GUI) made desktop computing accessible, and web browsers made networking popular, the right tools are needed to make HPC widely effective.
That is, supercomputers are too hard to use for most businesses.
OSC lists some good next steps to make Blue Collar Computing happen, like public-private collaborations, training and better tools, but one focus is clearly missing in my view: focus on the total user experience by utilizing user-centered design methods. A focus on reducing complexity, usability, understanding user needs, iterative design, etc. is what has made the GUI and the web what they are today. It is long overdue for supercomputers to catch up.
Writing at Clustermonkey, Stanley Ahalt and Kathryn Kelley (from OSC) sum it up well in their article HPC for the Rest of Us. The biggest barrier is: "Hard to use means hardly used – at least by the broader community".
The other news is that this may be going national. USACM reports that legislation for a similar effort has been introduced. About the bill:
We shall see if this catches on at the federal level. And if "blue collar" joins "user friendly" as another way to say "easy to use". CUU 2003 proceedings Links to items from the CUU 2003 proceedings are now available on the CUU 2003 program page.
Links go to the ACM Digital Library. You will have to log in to get to the PDF files. My SIGCHI membership gave me access, but if you have a general membership in the ACM DL, you should probably be able to get to them as well. Also, you can buy 1 item at a time if you wish.
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Usability Viewpoint
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As usability professionals, our ability to observe users and to discover their patterns of interaction is integral to our work. By defining these patterns we can then leverage that knowledge to create usable interfaces that are familiar and useful to our users. In 2007, UPA goes deep into the heart of Texas; to Austin, the sunny capital city on the banks of the Colorado River. |
Usability Articles
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User-Centered Design |
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Written by Meryl K. Evans
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Thursday, 07 December 2006 |
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Digital Web: What is user-centered design (UCD)? What are its benefits? Problems? Peter Merholz: Contrary to common wisdom, user-centered design is not a process, but a philosophy. User-centered design requires the inclusion of a product's end-users throughout the design process. The primary benefit of user-centered design is that, when performed well, it ensures that the product is useful, usable, and meaningful to the end-user. Also, many of the low-fidelity methods developed to accomplish user-centered design allow for shortened development cycles. |
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Were Helping Make Life Easier |
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Written by TechSmith
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Saturday, 18 November 2006 |

TechSmith is sponsoring the second annual World Usability Day 2006, a global event coordinated by the Usability Professionals’ Association (UPA). World Usability Day promotes the value of usability engineering, user-centered design, and every user's right to ask for things that work better. This year, there are over 100 World Usability Day Events happening worldwide. Visit the World Usability Day Web site to learn more. |
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Guide to Remote Usability Testing |
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Written by Kevin Cheng
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Tuesday, 15 August 2006 |
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As more usability practitioners start conducting remote usability testing, there seems to be a demand for some tips and guidelines around this technique. New screen-sharing tools like Breeze, Co-Pilot, and GoToMeeting, and remote usability tools like Ethnio and The Astoria Project Beta, make it easier to conduct moderated remote usability testing. Dealing with video and audio recordings keeps getting simpler as well. But observing people remotely presents a unique set of obstacles, so this is a guide to what we’ve learned from conducting 149 remote studies with 1,213 participants over the last seven years. We can’t get that time back, but hopefully some of what we’ve picked up will be helpful. |
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Google Finance Disappoints |
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Written by Om Malik
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Saturday, 05 August 2006 |
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Update: I am going to be on CNBC’s On The Money show to discuss Google Finance @ 7pm EST/ 4pm PST along with Paul Kedrosky and David Vise. The much awaited launch of Google Finance service finally happened - in beta of course. And in one word, it is simply disappointing. Its like watching Al Pacino in a stinker like Two for the money. Tony Montana was so long ago! |
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Field Studies and Contextual Inquiry |
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Written by steven.liu
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Tuesday, 25 July 2006 |
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Contextual inquiry is a field study method where usability specialists observe people performing their usual job tasks in the context of their actual work situations. Usability specialists observe ongoing experience and collect concrete data, not users' summaries or memories of their experiences. Through a dialog between the facilitator and the user, we often identify usability issues not previously recognized. |
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Usability: Yahoo, they can do better |
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Written by Neil Patel
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Wednesday, 28 June 2006 |
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Yahoo Video is getting a lot of hype right now. Everyone is talking about how great it is and all of the good features, but no one is really talking about how they messed up. They are Yahoo, a big search giant, so you would think they know what they are doing. The overall design looks pretty good and they provide some great features, but they messed up in some big ways. |
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